Car hire insurance at Tenerife South Airport
Car hire insurance on a car from Tenerife South Airport: what standard cover excludes, where each car shows the deductible per level, and the south's roads.
The deposit and the cancellation terms are shown on each car before you book.
Car hire insurance at Tenerife South Airport comes with every car at a standard level, and a car can also list higher cover levels, each with its own price on that car. The rental conditions for Spain apply in the Canary Islands and govern every booking. Standard insurance does not cover damage to the wheels, the undercarriage, the windscreen or the interior of the car, and it is invalid in the event of damage caused by intentional vandalism or neglect.
A physical embossed credit card in the main driver's name may be required at the card check in the arrival area, where cars at Tenerife South Airport are handed over. The cover that comes with a car from the south airport is listed on that car next to any higher levels and their prices, and the car's comparison of insurance policies shows the deductible for each level before you book. The deposit is a separate item, an amount held while you have the car, and its amount is shown on each car.
What does the standard insurance not cover?
Damage to the wheels, the undercarriage, the windscreen and the interior of the car. The exclusion applies to the standard level of cover. Higher cover levels are listed on each car, with a price for each level, and what a higher level adds is written on that car.
Other rental conditions apply whatever the cover level. Rental cars are allowed only on paved public roads, and the tracks in Teno and in parts of Anaga are unpaved. The insurance is invalid in the event of damage caused by intentional vandalism or neglect. A car returned so dirty that it hinders its inspection is washed at the customer's expense.
Where do I see the deductible for each cover level?
On the car itself, before you book. Opening a car shows its insurance, and its comparison of insurance policies has a row for the maximum liability, the deductible, under each cover level the car offers. If damage occurs, the renter pays for it only up to that amount, and the insurance company pays the damage beyond it. At the standard level, damage to the wheels, the undercarriage, the windscreen and the interior is excluded from the cover.
The row reads differently from car to car and from level to level: an amount, no deductible at all, or not available where the car does not offer that level. The amount is set per car and per level. The search results and the cards in the list do not show it; the car's own view does.
Is the deposit taken or just held?
The method of holding the deposit, the way the remaining rental cost is paid and the deposit refund timeline are shown during booking and in the rental voucher. The deposit amount is shown on each car before you book. Some cars list a deposit paid in cash, and the booking shows which method applies to the car.
Renting a car may require a physical embossed credit card in the name of the main driver. If a credit card is required, the driver must have it at pick-up in the arrival area. Some rental companies accept a debit card instead, and that is specified during booking and in the voucher. A debit card must also be a physical, personalised card with embossed details, issued in the main driver's name. A card stored on a phone, a virtual card and a card in another person's name do not meet this condition, and the card is the most common reason a pick-up fails.
What do I have to do if the car is damaged?
If there is an insured event, the renter must notify the rental agent immediately and obtain a police report, unless otherwise agreed with the agent. Failure to do either cancels the insurance issued for the car and makes the renter fully responsible for the damage.
The contact phone number given at booking, with the correct country code, must be available throughout the rental and on the day before pick-up. Service quality claims are not accepted if the renter could not be reached by mobile phone or by messengers such as Viber, WhatsApp or Telegram. Travel outside Spain requires notice to the rental agent in advance, so the required documents can be completed.
The car must be returned with the same level of fuel it was picked up with. If the level is lower, the renter pays the difference at the rental company's rates; if it is higher, the difference is not compensated. Near the terminal, the Repsol on the airport access road and the BP at Carretera Atogo km 0.5 on the TF-1 are both open 24 hours.
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Which roads in the south make the cover level count?
The TF-1 passes Tenerife South Airport and reaches the La Caleta junction at Adeje, and the drive from the airport to Costa Adeje is thirty minutes and twenty-two kilometres without traffic. The TF-1 and the TF-5 are toll-free and carry fixed speed cameras, an average-speed pair among them. Fines from the cameras are the renter's to pay, along with fuel, parking and toll roads, and no cover level changes that.
In the resorts, blue lines mark metered bays with a time limit, unmarked white bays are free, and yellow means no parking. Car park P1 at Tenerife South Airport is open 24 hours, and its covered spaces allow 2.2 metres.
The roads where the cover level starts to matter begin at Los Gigantes; Masca village is twenty-four minutes and twenty-one kilometres from Los Gigantes on the TF-436, the only road in and out of Masca. While a fire-risk alert is in force, vehicles driven by visitors for purely recreational purposes are refused at its control points at Las Lagunetas and Santiago del Teide from 09:00 to 16:00. The tracks in Teno are unpaved and outside the rental agreement.
Teide's Parador is sixty-two minutes from the airport on the TF-21 through Vilaflor, and there is no fuel station inside the national park. The rental partner's conditions for Spain are the rental conditions these bookings run under, and they govern every booking whatever the cover level chosen.
Useful answers
Standard insurance on a car from Tenerife South Airport excludes damage to the wheels, the undercarriage, the windscreen and the interior, and each car shows its deductible per cover level.
Does the standard insurance cover the tyres?
The standard level excludes damage to the wheels, the undercarriage, the windscreen and the interior. Higher cover levels, and what each one adds, are listed on the car with a price for each level.
Can I buy a higher level of cover?
Yes, where the car lists one. A car can list more than one cover level, each with its own price on that car, and the car's comparison of insurance policies shows the deductible for each level.
Is the deposit what I would pay if I damaged the car?
No. The deposit is an amount held for the length of the rental. For damage the cover pays for, the renter pays only up to the deductible for the cover level chosen, which is shown on the car.
Do I have to call the police for a small scrape?
If there is an insured event, the renter must notify the rental agent immediately and obtain a police report, unless otherwise agreed with the agent. Failure to do either cancels the insurance issued for the car and makes the renter fully responsible.
Should I buy separate car hire excess insurance?
A separate excess policy is a matter for your own insurer. The deductible for each cover level on a car is shown in that car's comparison of insurance policies, next to the price of each level.
Are there any toll roads to budget for?
No. Tenerife's motorways are toll-free. Fuel, parking and fines are the renter's responsibility under the rental conditions, and the TF-1 and TF-5 carry fixed speed cameras.